Job Description

BroadPath is hiring Outbound Customer Service Representatives to work from home! We’re looking for detail-oriented and service-driven Customer Service Representatives to join our remote team. This role focuses on outbound calls to healthcare provider contacts, using a call script and Excel-based tracking to document responses. The position is ideal for someone who’s organized, comfortable on the phone, and ready to support healthcare provider engagement in a high-volume environment. 

Customer Service & Outreach

• Make outbound calls using a provided list to engage healthcare providers
• Prompt responses by following a scripted questionnaire
• Ensure outreach occurs during designated time windows for each provider group
• Track call activity and responses using Microsoft Excel
• Maintain provider confidentiality and handle all interactions with professionalism
• Demonstrate courtesy, respect, and service-oriented behavior in all communications
• Consistently meet or exceed performance standards for call quality, productivity, and attendance

Team & Department Support

• Identify and suggest process improvements
• Meet assigned deadlines and maintain a consistent work schedule
• Participate in team collaboration and cross-training efforts
• Support departmental and organizational goals through day-to-day tasks
• Take on additional responsibilities as assigned

• High school diploma or equivalent
• Medical and/or Healthcare terminology knowledge
• Previous call center experience
• Exceptional customer service and communication skills
• Strong computer/data entry skills
• Proficiency in Microsoft Office and industry-related software programs
• Ability to work with peers in a team effort and independently resolve issues
• Demonstrated ability to manage multiple priorities and deadlines
• Capability to efficiently complete tasks in a fast-paced environment

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! 

Equal Employment Opportunity/Disability/Veterans 

If you need accommodation due to a disability, please email us at  HR@Broad-path.com . This information will be held in confidence and used only to determine an appropriate accommodation for the application process 

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. 

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 

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