Job Description

Description and Requirements

Moderator

Location : Los Angeles, CA (onsite)

Schedule : Mon – Fri, business core hours

Status : Full-time, Temporary

Start Date: ASAP

Duration : 3 months

Rate :$33.00 per hour

Role Summary 

The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support. 

Responsibilities:

• Operate data collection equipment
• Organize, set up and prepare sets
• Manage participants’ schedules and other paperwork
• Comply with safety and security requirements (e.g. set lock-down)
• Support participants with completing a survey at the end of each session

Requirements:

• Full-time availability (40 hours/week)
• Basic experience with power tools such as drills and screwdrivers
• Excellent customer service attitude
• Organized, detail oriented, self-driven and able to work independently
• Personable and a positive attitude
• Experience with Google Workspace
• Able to work in a highly secure and confidential environment
• Ability to speak other languages is a plus

Additional Job Description

The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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