Job Description

Title: Dynamics D365 Consultant - CE AMS Specialist (Application Management Services CE Expert)

Location: REMOTE

Job Type: Contract

Compensation Information
The expected salary range for this position is $65 w2 to -90 c2c per hour, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

Required Skills & Experience:

• Proven experience at least 5 to 7 years in Dynamics 365 CE Customer Engagement in a support or AMS capacity
• Strong understanding of Power Platform (Power Automate, Power Apps)
• Experience with Azure DevOps and release pipelines
• Working knowledge of ITIL or service management processes
• Excellent communication and problem-solving skills
• Ability to work independently in a fast-paced support environment

Job Overview:
We are seeking to replace a key Application Management Services (AMS) resource who served as a subject matter expert in Microsoft Dynamics 365 Customer Engagement (CE) . This role is responsible for the ongoing support, maintenance, and enhancement of D365 CE applications post-implementation. The ideal candidate will be an experienced Dynamics 365 CE professional with a service-oriented mindset and a proactive approach to system optimization and issue resolution. Key Responsibilities:

Support & Issue Resolution

• Manage and resolve L1 L3 support tickets for Dynamics 365 CE applications
• Investigate and troubleshoot functional and technical issues
• Collaborate with Microsoft support and internal teams for escalations

System Administration

• Handle user provisioning, security role assignments, and permissions
• Perform configuration changes and apply minor customizations

Enhancements & Change Requests

• Review and implement small enhancements or features based on business needs
• Partner with users to gather feedback and recommend process or system improvements

Monitoring & System Health

• Monitor integrations, performance, and data flows across environments
• Maintain system uptime and proactively address recurring issues

Documentation & Training

• Create and maintain user guides, knowledge base articles, and SOPs
• Conduct user training and support adoption of new features

Release & Patch Management

• Coordinate updates, hotfixes, and patch deployments
• Support testing cycles and environment management activities

Preferred Qualifications:

• Microsoft Certification in Dynamics 365 CE or Power Platform
• Experience in enterprise environments or managed service models
• Familiarity with related Microsoft technologies (e.g., LCS, Dataverse)

This role requires authorization to work in the U.S. without current or future visa sponsorship.


All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.

Job Tags

Hourly pay, Contract work, Remote work, Visa sponsorship,

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