Director of Operations Job at Wingstop, Piscataway, NJ

NnE5Tm9yMSt4YmpMbm5XNnpTcXVtSGZsL0E9PQ==
  • Wingstop
  • Piscataway, NJ

Job Description

Wing Stop is seeking a dynamic and results-driven  Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance.

Key Responsibilities:

  • Operational Leadership:
  • Provide strategic oversight and operational leadership for a small portfolio of Papa John’s restaurants, ensuring consistent execution of brand standards, processes, and company goals.
  • Team Development & Performance:
  • Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement.
  • Customer Experience:
  • Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences.
  • Financial Accountability:
  • Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs.
  • Compliance & Safety:
  • Ensure all restaurants operate in compliance with Papa John’s standards, health and safety regulations, and local, state, and federal laws.
  • Operational Efficiency:
  • Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans.
  • Cross-Functional Coordination:
  • Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level.

Qualifications:

  • 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts.
  • Deep knowledge of restaurant operations, guest experience, and team development.
  • Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Passion for hospitality, team development, and operational excellence.
  • Flexibility to travel regularly between store locations in the region.

What We Offer:

  • Competitive salary + performance-based bonuses
  • Car allowance or mileage reimbursement
  • Health and wellness benefits 
  • PTO and holiday pay
  • Opportunity to grow with a supportive and people-focused franchise
  • A chance to make a real impact in your local community

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.

Job Tags

Holiday work, Full time, Local area,

Similar Jobs

Bolingbrook Golf Club

Wedding Sales Manager Job at Bolingbrook Golf Club

 ...facilities that accommodate up to 750 guests.Position Summary:The Wedding Sales Manager specializes in touring, booking, organizing and...  ...roles are to generate leads for weddings and to help couples plan and execute their dream wedding, ensuring that every detail is... 

Mountain Youth Academy

DIETARY AIDE/ASST Job at Mountain Youth Academy

 ...Responsibilities Mountain Youth Academy (a UHS company) is seeking DIETARY/AIDE ! Come make a difference in the life of a child and love what you do!!***This role requires a successful background check, fingerprinting and employment verification*** Mountain... 

Atlas Technologies

Oracle Database Administrator Job at Atlas Technologies

Atlas Technologies is seeking a skilled and motivated Oracle Database Administrator to join our dynamic IT team and contribute to the development and maintenance of Direct Access infrastructure contract. As an Oracle PeopleSoft Database administrator, you will play a crucial... 

South Moon Under

Summer Marketing Intern Job at South Moon Under

 ...day.Ourcustomersareourinspiration.Wepersonallycurateourproductstomakeourcustomerslookandfeelgood.Whenourcustomers...  ...aimtoconnectandspreadthelove. Overview TheMarketingInternwillsupportthemarketingteamintheareasofdigital,in-... 

Wipro Limited

Content Moderator (remote COMO) Job at Wipro Limited

 ..., and communities thrive in an ever-changing world. For additional information, visit us at Job Description JOB TITLE: Content Moderator LOCATION: Remote HOURS: Monday-Friday 8am-5pm in your time zone JOB TYPE: Full-time We are continuing to grow! Come...